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andreamt93's avatar
andreamt93
Joining in
28 days ago

Contract closed a month ago, VM requesting payment even though I returned broadband kit

Half considering directly contacting the Financial Ombudsman at this point because this is becoming a nightmare.

Contacted VM months ago in regards of closing the contract early as we were moving in a place where there was no coverage. I got a suspicious payment from VM about some time later, which was then resolved after I managed to contact someone here on the forum.

In the meantime I completed all disconnection practices, returned the broadband kit (and I have proof via email)

April rolls in and I still get a direct debit from VM, which I cancel. And now they emailed from a no reply email stating I owe money? Which was already waived?

Has anyone else had a situation like this?

 

contract end
direct debit
ombudsman

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    28 days ago

    Hi andreamt93 

    Welcome to the Community Forums. 

    Sorry to hear of your billing concerns. 

    We can see on the systems on our side that you've since been in touch with the team after posting, and this now looks resolved for you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.