Intermittent Streaming buffering bbc iplayer etc DOCSIS Sheffield S11
Hi I've been experiencing fairly significant intermitted buffering on BBC iPlayer and other streaming services over a number of months on Virgin over DOCSIS 3 in Sheffield (Ecclesall - S11) I've ruled out an internal issue, with each device being connected over cat5e to isolate any wifi or other issues. The virgin media hub 3.0 is running in Modem mode and is connected to a TP-link M4R 3 node mesh system. I've been running Broadband quality monitor for about a week. Here are the results. In addition, i have included some stats from the modem network. The cable was installed in around 1995 for the old Telewest cable TV and doesn't appear to have been replaced when i had Virgin media broadband setup in 2022. Would it be possible to review these screenshots and BQM and advise on the next steps? many thanks [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/5e737cf09606f0cbe0108ee71b0b528cfc0a6d2e]My Broadband Ping[/url] https://www.thinkbroadband.com/broadband/monitoring/quality/share/5e737cf09606f0cbe0108ee71b0b528cfc0a6d2eConnection drops...
Hi all Back again with another issue of the dreaded connection drops. I was working from home yesterday and rebooted as soon as it drops but when I don't reboot the connection doesn't recover so something going on. Can't say what though as the logs don't mean much to me, I have checked all of the connections in the house and everything is really tight, the only thing that I can think of is some electrical work done and the power was cycled a few times, but not sure why that would result in this. It also suspiciously looks like the connection drops 2 hourly although the 10am drop was a little early. Any ideas? thinkbroadband.com BQM Time Priority Description 14-10-2025 08:16:05 notice GUI Login Status - Login Success from LAN interface 14-10-2025 08:15:47 notice GUI Login Status - Login Fail from LAN interface 14-10-2025 07:17:40 warning Dynamic Range Window violation 14-10-2025 07:17:40 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:17:39 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;[REMOVED] 14-10-2025 07:17:37 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: 1 2 3; New Profile: 1 2.;[REMOVED] 14-10-2025 07:07:30 notice US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;[REMOVED] 14-10-2025 07:07:30 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;[REMOVED] 14-10-2025 07:06:56 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;[REMOVED] 14-10-2025 07:06:33 notice REGISTRATION COMPLETE - Waiting for Operational status 14-10-2025 07:06:28 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:28 warning Dynamic Range Window violation 14-10-2025 07:06:28 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:28 warning Dynamic Range Window violation 14-10-2025 07:06:27 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:27 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;[REMOVED] 14-10-2025 07:06:27 warning Dynamic Range Window violation 14-10-2025 07:06:27 warning Dynamic Range Window violation 14-10-2025 07:06:27 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:22 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;[REMOVED] 14-10-2025 07:06:18 notice TLV-11 - unrecognized OID;[REMOVED] 14-10-2025 07:06:16 warning DHCP WARNING - Non-critical field invalid in response ;[REMOVED] 14-10-2025 07:06:14 notice Honoring MDD; IP provisioning mode = IPv4 14-10-2025 07:06:05 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;[REMOVED] 14-10-2025 07:06:03 critical Cable Modem Reboot because of - HW or Power-On Reset 13-10-2025 22:09:05 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED] 13-10-2025 22:08:56 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;[REMOVED] 13-10-2025 22:08:28 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;[REMOVED] 13-10-2025 22:08:26 critical Cable Modem Reboot because of - Reboot UI 13-10-2025 20:03:03 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;[REMOVED] 13-10-2025 20:02:29 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;[REMOVED] 13-10-2025 20:02:28 critical Cable Modem Reboot because of - HW or Power-On Reset 13-10-2025 17:56:06 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED] 13-10-2025 17:55:58 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;[REMOVED] [MOD EDIT: Private information removed]
