The internet connection keeps dropping off a lot
I am working from home, and my internet connection keeps dropping off a lot when I am in meetings or doing my work. My work VPN loses connection when the internet drops, so I have to keep connecting to the VPN. This is getting very frustrating. I even tried a wired connection, and that also drops too.2nd streaming box forever losing connection
We’ve recently joined and have a second streaming box in our bedroom, it’s on the second floor and is forever losing connection, saying there is no internet connection when other devices in The same room have no issues. I can’t watch anything upstairs. Any ideas? I’ve rebooted the box and checked the speed which is fine.Broadband issue in my post code area for 6 days?!
Hi all, my Virgin broadband connection started acting up (intermittent connection, extremely slow, video streaming freezing constantly and barely loading) on the evening of Thursday 23rd Jan. I have checked on Virgin site for issues in my postcode on 24 Jan, and it said that there is a broadband issue in my postal code area, and they will have it fixed by Mon 27 Jan at 10:01am. I have signed up to their web team update service, and they sent me several conflicting messages over last 4 days, constantly changing the timeline of when they will fix it. They sent me 3 updates today, first one saying the engineer was on site and they will fix it by 18:00 on Mon 27 Jan. Then a few hours later they sent another update that they "have identified the problem" and they will now fix it by 29 Jan at 10:01 am. So it seems like I will be without any workable internet for at least another 34 hours. Am I entitled to compensation? Should I contact customer service to get them to rectify the fault faster?