Connection drops...
Hi all Back again with another issue of the dreaded connection drops. I was working from home yesterday and rebooted as soon as it drops but when I don't reboot the connection doesn't recover so something going on. Can't say what though as the logs don't mean much to me, I have checked all of the connections in the house and everything is really tight, the only thing that I can think of is some electrical work done and the power was cycled a few times, but not sure why that would result in this. It also suspiciously looks like the connection drops 2 hourly although the 10am drop was a little early. Any ideas? thinkbroadband.com BQM Time Priority Description 14-10-2025 08:16:05 notice GUI Login Status - Login Success from LAN interface 14-10-2025 08:15:47 notice GUI Login Status - Login Fail from LAN interface 14-10-2025 07:17:40 warning Dynamic Range Window violation 14-10-2025 07:17:40 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:17:39 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;[REMOVED] 14-10-2025 07:17:37 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: 1 2 3; New Profile: 1 2.;[REMOVED] 14-10-2025 07:07:30 notice US profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;[REMOVED] 14-10-2025 07:07:30 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;[REMOVED] 14-10-2025 07:06:56 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;[REMOVED] 14-10-2025 07:06:33 notice REGISTRATION COMPLETE - Waiting for Operational status 14-10-2025 07:06:28 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:28 warning Dynamic Range Window violation 14-10-2025 07:06:28 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:28 warning Dynamic Range Window violation 14-10-2025 07:06:27 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:27 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;[REMOVED] 14-10-2025 07:06:27 warning Dynamic Range Window violation 14-10-2025 07:06:27 warning Dynamic Range Window violation 14-10-2025 07:06:27 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;[REMOVED] 14-10-2025 07:06:22 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;[REMOVED] 14-10-2025 07:06:18 notice TLV-11 - unrecognized OID;[REMOVED] 14-10-2025 07:06:16 warning DHCP WARNING - Non-critical field invalid in response ;[REMOVED] 14-10-2025 07:06:14 notice Honoring MDD; IP provisioning mode = IPv4 14-10-2025 07:06:05 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;[REMOVED] 14-10-2025 07:06:03 critical Cable Modem Reboot because of - HW or Power-On Reset 13-10-2025 22:09:05 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED] 13-10-2025 22:08:56 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;[REMOVED] 13-10-2025 22:08:28 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;[REMOVED] 13-10-2025 22:08:26 critical Cable Modem Reboot because of - Reboot UI 13-10-2025 20:03:03 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;[REMOVED] 13-10-2025 20:02:29 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;[REMOVED] 13-10-2025 20:02:28 critical Cable Modem Reboot because of - HW or Power-On Reset 13-10-2025 17:56:06 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED] 13-10-2025 17:55:58 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;[REMOVED] [MOD EDIT: Private information removed]The internet connection keeps dropping off a lot
I am working from home, and my internet connection keeps dropping off a lot when I am in meetings or doing my work. My work VPN loses connection when the internet drops, so I have to keep connecting to the VPN. This is getting very frustrating. I even tried a wired connection, and that also drops too.2nd streaming box forever losing connection
We’ve recently joined and have a second streaming box in our bedroom, it’s on the second floor and is forever losing connection, saying there is no internet connection when other devices in The same room have no issues. I can’t watch anything upstairs. Any ideas? I’ve rebooted the box and checked the speed which is fine.Broadband issue in my post code area for 6 days?!
Hi all, my Virgin broadband connection started acting up (intermittent connection, extremely slow, video streaming freezing constantly and barely loading) on the evening of Thursday 23rd Jan. I have checked on Virgin site for issues in my postcode on 24 Jan, and it said that there is a broadband issue in my postal code area, and they will have it fixed by Mon 27 Jan at 10:01am. I have signed up to their web team update service, and they sent me several conflicting messages over last 4 days, constantly changing the timeline of when they will fix it. They sent me 3 updates today, first one saying the engineer was on site and they will fix it by 18:00 on Mon 27 Jan. Then a few hours later they sent another update that they "have identified the problem" and they will now fix it by 29 Jan at 10:01 am. So it seems like I will be without any workable internet for at least another 34 hours. Am I entitled to compensation? Should I contact customer service to get them to rectify the fault faster?
