Longer Coax Required For Router
Hi, As the title mentions I need a longer coax cable for my router. I've read that I should get one from Virgin themselves, rather than buy third party online. I've recently had to move everything around in the room it is located and it can't reach the desk it was sat on. Instead, it now resides on the floor, which isn't great. I'd need a 5m cable but I don't know how to go about requesting one. I had cconsidered moving the router to another room entirely, where more devices that would benefit an ethernet connection are located, but I don't know how to request that either. It would mean moving it from upstairs to downstairs so it would be a complete rewire in that instance. Any help at all would be appreciated. Thanks, AlanDamaged redundant wire, and non-redundant Coax
Hi, I had a couple of guys from the Kelly Group, come out this morning, they ran a cable from the street into an existing VM box on the outside of the house. So my Broadband and TV is now up and running. However, they've left a couple of wires, which must have been in the box from before, trailing. One of the wires looks damaged and possibly redundant. The other looks like a coax cable, and it looks like it's from the internal junction box from my upstairs bedroom. I don't think that this latter cable is redundant. If it's not, I would ideally like it wired in, should I ever want to get VM in my bedroom. Could an engineer possibly come out to have a look at this please, to get rid of what's not needed, and to retain what is?
Move router location using TV outlet
Previous owners of the house installed VM TV sockets in a location where I would love to have the router. So instead of plugging the router into where VM first enters the house can I use another location that has VM coax installed. Basically I don't know if it is a different type of cable that carries VM TV signal Vs broadband.Weird distribution cable
Hello all, I just moved to a new home and carried over my Virgin connection. From the outside of the house I can see the distribution cable running from a mast, over my roof and into the wall. However, the end of the cable looks nothing like a coax termination, it's just the bare core; this means I can't plug it in the inner receptacle of the VM wall box. I called support and they're sending a technician, but can someone confirm why would the termination look like that or if perhaps I'm misunderstanding something? Thanks.Install Connection Query
Just wanted to ask, I’ve placed my order for the Volt M350 package. I’ve recently renovated and the existing coax cables were cut outside in the box and fed under the new drive. From the box pictured, a separate coax travels back under the drive across the window and inside the house to behind a blanking plate. This is where you can see two cables circled - the wrapped one travels right to inside the house. It looks as if someone has been today and installed a connector and new wire in the box as seen in the picture attached. That wire wasn’t there before and I didn’t think they needed to add a new one. You can see the two ends that were already there (circled). Can I just confirm that this will still be connected to the existing wire in that box which feeds under the drive, to the other side of the window and then in to the house? I’ve had it confirmed that this wire is live so I don’t see a reason why not. Thanks in advance.
