Weird distribution cable
Hello all, I just moved to a new home and carried over my Virgin connection. From the outside of the house I can see the distribution cable running from a mast, over my roof and into the wall. However, the end of the cable looks nothing like a coax termination, it's just the bare core; this means I can't plug it in the inner receptacle of the VM wall box. I called support and they're sending a technician, but can someone confirm why would the termination look like that or if perhaps I'm misunderstanding something? Thanks.
That cable looks like standard Freeview aerial coax. Virgin coax cables come in from underground. It may be that a previous occupant has reused Virgins outlet for their TV aerial connection. If you cannot find any other connection ring the pre-install team as you need a manned install. Their number is 0800 052 1734.
