Contract weirdness
It seems impossible to speak to a human when ringing VM, so I wonder if anyone else has the same problem.
Our contract runs out in March and I accepted an offer of a new price and received an acknowledgment and a contract in an email.
HOWEVER, I've since received an email saying your contract ends soon and will go up to a much bigger price than the previous email and contract.
What is going on? How do you actually contact a human?
Hi Etherow
Welcome back to the Community Forums.
Sorry to hear of your contract concerns. How did you accept this new offer? Was this through an email, with an agent or via your Virgin Media online account?
It can take up to 14 days for a deal to be applied from an email or account-specific offer. You'll continue to receive communication as normal until the new deal and contract has been applied.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.