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Sayhan's avatar
Sayhan
Tuning in
28 days ago

Damaged redundant wire, and non-redundant Coax

Hi,

I had a couple of guys from the Kelly Group, come out this morning, they ran a cable from the street into an existing VM box on the outside of the house. So my Broadband and TV is now up and running. However, they've left a couple of wires, which must have been in the box from before, trailing.

One of the wires looks damaged and possibly redundant.  The other looks like a coax cable, and it looks like it's from the internal junction box from my upstairs bedroom.  I don't think that this latter cable is redundant. If it's not, I would ideally like it wired in, should I ever want to get VM in my bedroom.

Could an engineer possibly come out to have a look at this please, to get rid of what's not needed, and to retain what is?

 

coax
Loose wires

2 Replies

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    28 days ago

    Hi Sayhan,

    Thanks for your post and welcome back to our community.

    I'll send you a private message now so I can help get an engineer out to the property. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.  

     

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Sayhan,

    Thank you for joining me in a private message.
    I'm happy we were able to reach a resolution together 😊
    If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
    Take care.