Cannot access VM account online
Hi VM, Unable to access online account due to email address not being recognised but not convinced online access was ever created. Sign-In: Forgotten email or password route doesn’t work. Register Account: entered DOB, account and area info and a screen appears saying account info already exists and shows a partial @ntlworld.com email associated with it but this email is not familiar to us so the reset options are no good. Have spoken to call centre operator via 0345 454 1111 who confirms the billing email address is the one on account but spent 45mins going around in circles and I still cannot access it. Need to change package details so any help on clarifying / resetting access to the account would be appreciated.
My VirginMedia Access - 4 weeks after installation!
Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems to be able to fix!My Virgin Media is showing deactivated account
Hi. I tried moving home back in August and set up a VM account but the house sale fell through, and after cancelling Virgin Media and setting it up again after I moved property back in October, my account number now links up to my old account when I try log in to my virgin media? new account number, old account deactivated. Everything for the new account is installed and working fine, but My Virgin Media is still showing my old account and I'm unable to change it over to my new one to see bills and such. This is very frustrating as I need to see my bill. The same email was used. I called up and was told to try with a different email, which I did, but all it says with a new email is that there is already an account set up but it only leads me to the old, deactivated account and I can't get it switched over to my new account. Kind regards.