REMOVEL OF VIRGIN CABLE AND BOX
Hi to who it may concern I recently joined virgin the install guys (cable pullers) have accessed my property and decided to drill in to it with out me being there and also had been asked by my nabour to ring me before hand thay have put it in the incorrect place and has now caused damage to my property customer services is shocking iv now asked 3x to remove it I have also cancelled the package as the customer service is shocking (2hr to talk to someone is a joke then thay don't action anything I'm hoping that some could arrange this cable to be removed and to be sorted asapHad VM Business Broadband for only 2 months, experiencing MAJOR stress
About 2 months ago i switched from VM Personal to VM BUSINESS as my contract (which i had renewed for about 7 or so years) was about to expire and found a “wonderful” value contract with virgin business, and it was at a higher broadband speed than my previous contract. In BOLD it stated i only owe “£14.50” every month, which was great, however when i received my first bill, it was for £69.95 which is outrageous and i get very anxious about money especially in this cost of living crisis, so i phoned up and after many unprofessional callers handlers whod just shout at my face and end the call, i finally had a friendly handler who assured me theyd charge no more than 14.50 on my billing day. They also raised a complain internally to have this fixed and 2 days later i got a response from their manager at the HR department apologising and again, assuring me they wouldnt charge me the £69.95. Bearing in mind this whole ordeal took about a week to get sorted, i felt relieved HOWEVER i came to check my bank account was almost empty after seeing they LIED through their teeth and did charge me the amount a week later. At this point i was fed up after 20 ignored calls and others telling me i got the wrong department when i very much didnt, and i received another bill, this tome for £12, before the month was up. I was again confused and checked they charged me £4 of this for a PAPER invoice. I called them up AGAIN, to receive another rude reply from every handler, blaming me for everything and ended the call on me? i am so frustrated and upset, i will be contacting the Communications Ombudsman if this doesnt get resolved, after being a loyal customer for 7 years, never missing a payment, this is how they treat me.Virgin cable in my garden
Hi there, there is a Virgin media cable running along the top of a wall in my garden. I am getting the wall removed and the cable will also be removed. I am not a Virgin customer and therefore don’t require the cable, however I would like to avoid cutting off service from any of my neighbours. Can someone advise how to get this avoided? The cable will have to go either way.Outside box has come off wall now no internet
Hi there, My omnibox outside was on the pavement last night after being detached from my house. It's in a really stupid place where passer-bys can easily kick off and damage although I think what has happened here is that because the wire running alongside the omnibox into my house was loose on the floor due to the wire tacs breaking, that someone has tripped over it therefore knocking the box off and the wires from the underground cable. I've tried connecting a wire onto the wire that is coming out from the pavement but I have no Internet still? The box inside my house is showing a red light also. I desperately need my Internet sorted for work purposes and TV etc. Can anyone help please? TIAvirgin media brown box gone and wires cut.
I have recently joined virgin media and received my broadband yesterday and set it up however it has been flashing a green power light for over 24 hours with a green wifi light and nothing else. I have spoken to the team yesterday before it was 24 hours and they said to wait however the time is now over and after reading threads i realised there’s supposed to be a brown box outside. I went outside and saw there’s what’s left of a brown box with one wire hanging out (cut) and what appears to be half of the internet cable. What shall i do as i need the internet as soon as possible?Removal of virgin media cable from outside my property
Hi .there is a virgin media cable running outside my front garden covered with some geen plastic,it looks really ugly as i am trying to fix my garden .it cannot be buried in the ground as there is neighbours fences behind it and at the front i got plants underground.i do not intend to be virgin media customer, I just want to know if it's ok to cut the cable my self or virgin media wants to do it . Kind regards Muddasar mir
