Forum Discussion

salomeritchie's avatar
salomeritchie
Just joined
9 months ago

virgin media brown box gone and wires cut.

 

I have recently joined virgin media and received my broadband yesterday and set it up however it has been flashing a green power light for over 24 hours with a green wifi light and nothing else. I have spoken to the team yesterday before it was 24 hours and they said to wait however the time is now over and after reading threads i realised there’s supposed to be a brown box outside. I went outside and saw there’s what’s left of a brown box with one wire hanging out (cut) and what appears to be half of the internet cable. What shall i do as i need the internet as soon as possible?

Brown Box
new broadband
set up
Virgin Media
  • goslow's avatar
    goslow
    Alessandro Volta
    9 months ago
    salomeritchie wrote:<snip>  What shall i do as i need the internet as soon as possible?

    Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to fix the wall box/cut cable.

    If you need a new cable installing from the cabinet though, you may be in for a long wait.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

     Is Virginmedia testing AI answers on the forum? 

    • goslow's avatar
      goslow
      Alessandro Volta
      9 months ago

      There have been quite a few AI spam bot posts recently. But the past ones have had a spurious URL ad/link in the signature line and the moderators have removed those posts.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    Yes, but this one is different. There's no link.

    VM has introduced AI in their other contact methods, this forum might be the next step to removing human contact altogether. 

  • Robert_P's avatar
    Robert_P
    Forum Team
    9 months ago

    Hello salomeritchie

     

    Thanks for posting on the forums in regards to your recent connection issues and problems with your Omni Box (Brown Box), we understand the confusion and appreciate you raising this via the forums. Welcome to the community.

     

    We can see you have spoken to the team since posting, we trust they were able to offer support and help get this resolved. Let us know if you need any further support in regards to this.

     

    Rob