Broadband Availability
I’m moving into a new flat soon and I noticed that Virgin Media is available in the neighbouring flats within the same area, but my flat doesn’t seem to show as serviceable on the availability checker. Could someone advise on what steps I need to take to get service connected? Thank youEngineer visit to check if new line is feasible.
Hello, I am moving into a new flat and my only option for fast and reliable broadband is Virgin media. However, there is no line to my flat, but there is a line to an adjacent flat. Both are in the same building and we are neighbors Apartments A and B. My problem is that I phoned up Virgin Media and filled out a form for an engineer to come and visit the property, this was 11 days ago. The woman that I talked to said it would take up to 10 days but I am still waiting to hear back from the engineer and I don't even know if they have sent someone out. Is there anyway to expedite an engineer coming out or do I just have to hope they'll send someone?virgin media brown box gone and wires cut.
I have recently joined virgin media and received my broadband yesterday and set it up however it has been flashing a green power light for over 24 hours with a green wifi light and nothing else. I have spoken to the team yesterday before it was 24 hours and they said to wait however the time is now over and after reading threads i realised there’s supposed to be a brown box outside. I went outside and saw there’s what’s left of a brown box with one wire hanging out (cut) and what appears to be half of the internet cable. What shall i do as i need the internet as soon as possible?I need my installation kit sooner, VM changed my date without reason
I signed up for a package today as a customer and chose well in advance for delivery on the 18th of June. I have since got an email from VM stating that date cannot be done, and rather than bring it forward which makes more sense, they have pushed it back meaning I will have no access to internet for approx 3 days, because they changed the date without giving me options. I had this email from them from webteam@virginmedia.co.uk: We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website. It'll now arrive with you on <22 june 2024> between 8am and 9pm. If you gave us your contact details, our delivery partner Yodel will text and/or email you with a 2 hour estimated delivery slot on the day. Can anyone help from the VM forum team or does anyone have a contact number I can ring to request an earlier delivery? (Or does emailing back webteam@virginmedia.co.uk go to a team who can help?)
