Unable to Login to Mobile Apps
Hello, I'm unable to login to either of the two mobile apps (My Virgin Media and VM Connect) from my phone. It seems like there's an issue with the OAuth process. Below are screenshots of every step I'm currently able to access on both apps: I click "Sign in" and this popup appears: 2) The following menu opens; I input my email address and click "Next": 3) Instantly, the following page appears and I'm unable to go any further: I've tried the following troubleshooting steps: Disconnecting from WiFi and attempting to login on mobile, Turning off iCloud Private Relay in case this was interrupting the process, Changing my default browser to see if that changes how this popup is processed, Opening the OAuth tab in an external browser outside of the popup dialogue, Deleting and reinstalling both apps, Other random email addresses to see if it's an issue with my account in particular (they also fail in the same way). Any advice would be much appreciated!150Views0likes8CommentsWifi pods
The VM connect app does not let me connect to my new wifi hub 5, so that i can scan the rooms and unlock access to the wifi pods. In some rooms the wifi connection is worse than before and on the 1gigabit bill we currently have it says we can get a wifi pod for free, how can i access this if the VM app doesnt let me connect and scan?43Views0likes2CommentsReplacement HUB not recognised on VM Connect App
Hi, please can someone help me Today I was given a replacement Hub (Hub 5.0 not "x") but my VM Connect App will not recognise it no matter what I do, I have followed all instructions, I have even rebooted and reset, I have also cleared the app's data and cache, signed out and back in again and still it won't recognise the new hub, it even tells me to connect my phone to the WiFi, which it already is connected to my new Hub 5.0 so not even sure why it gives this error? Any Help is Much Appreciated ThanksSolved484Views0likes7Comments