Red flashing light, new box sent, same issue
On Monday our Hub5 just suddenly stopped working, like literally completely out of the blue we lost wifi. Did the usual unplug for 30 seconds, plug back in and wait - didnt work, tried again and didnt work. Unplugged from wall and waited, plug back in and didnt work. Tried again, still didnt work. Made sure everything was plugged in properly and unplugged and plugged back in every cable and still just kept getting the red flashing light. Spoke to someone on live chat, she said looks like issue with the box so they'll send a replacement. Replacement arrived 20 mins ago, plugged it in and straight away after boot up it's flashing a red light. I work from home and need reliable WiFi, ive been using mobile data since Monday and it's not stable and I dont have unlimited Internet on my phone plan. Why is a brand new box still flashing a red light? How can this be fixed? Am I going to have to wait days for a technician to come and fix this? I find it almost impossible and incredibly frustrating to get hold of virgin on the phone, I cant get to anyone on live chat until it's back on tomorrowRe: Red light on Virgin Media Hub
Same for me. Red light and hot to touch even though the hub stands alone and is well ventilated. Pinhole reset makes no difference. Flakey connection. One device getting max speed, others connecting to router with 5 bars but unable to connect to internet. Would any Virgin Media moderators mind getting in touch with me to organise a replacement please? Thank you!Hub 3 has started regularly showing red light
I seem to be having the same issue as https://community.virginmedia.com/t5/Networking-and-WiFi/Re-Red-light-hub-3/td-p/5475794 (where the resolution was an engineer replacing with hub 5). Tried going through the phone but it was sending me down the path of resetting router etc for a broadband signal problem, which is fine, so trying here instead 🙂 To summarise: Red light has started regularly appearing over the last 10 days - 2 weeks (most of the time it seems to be red, but sometimes an amber) Tried turning hub off for an extended period but did not resolve Hub is not impeded by anything else around it, so should have decent airflow Thanks