Forum Discussion

Ianmaclaren's avatar
Ianmaclaren
Joining in
2 years ago
Solved

SuperHub 3.0 constant redlight

Hi All

My SH3 developed a constant red light a few months back - it was not hot or badly ventilated plus the broadband worked.  Today it has cut out completely - VM diagnostics could not restart so I did this manually with a full reset without any success.  The 192.168.0.1 settings page is very slow and some settings cannot be reached at all.

I have had this hub for many years but is it now dead ? 

Redlight
  • Adduxi's avatar
    Adduxi
    2 years ago

    The Hub really should have been replaced since it has the red LED failure.  However, it seems like it is on it's way out.  I would guess a Hub swap is on the cards.  If you wait here for a couple of days a VM Mod should pick this up and discuss directly with you.

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    The Hub really should have been replaced since it has the red LED failure.  However, it seems like it is on it's way out.  I would guess a Hub swap is on the cards.  If you wait here for a couple of days a VM Mod should pick this up and discuss directly with you.

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Ianmaclaren thanks for posting and welcome to our community.

    Sorry to hear of the constant red light on your hub 3 and for any concerns this may be giving you. I would like to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Ianmaclaren thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

  • danbeevers's avatar
    danbeevers
    Joining in
    7 days ago

    Hello, I have the same problem as mentioned in the discussion above. I have a constant red light on my hub three router and intermittent Internet as a result. I have completed two rounds of pinhole reset and also taking a phone call with a virgin representative who advised to do this again the Internet worked for a short time but is now failed again. Could you please message me personally to arrange a replacement of the hub, many thanks.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      5 days ago

      Hey danbeevers, thank you for reaching out and we are so sorry to hear about the red light issue.

      We are going to send you a DM, but please try these steps;

      • Turn the power switch off on the back of the Hub.

      • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

      • Then use the power switch to turn the unit back on. The Hub should now operate normally.