Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was possible, I reset my Virgin email password and went onto Netflix to see how this happened and how I could change it back, I was told I need to get a service code on my account to change it back however I was only logged in on my two Virgin 360 boxes and the service code that was showing Netflix told me it was wrong, so I asked Virgin and they said they don't know anything about the service code, now I know people will say you need to speak to Netflix but I have and they just tell me it's Virgin I need to speak to and they can't do anything about this, like a lot of people the account language has now changed to Spanish and despite multiple calls and live chats none of the agents at Virgin seem to understand I'm telling them that a new Netflix account needs to be set up with my email and the old account deleted as the email has been changed on that account and somebody else is using it but they seem to think I just can't log back in and keep telling me to log in with my email but obviously because there's no account linked to my email it's coming up as no account linked to this address, is there anybody here who knows how I can fix this or speak to someone who can help me fix this as it's been going on for so long and every time they call or I speak on live chat I can tell they don't want to deal with the problem and keep passing me from person to person asking me to try things to fix it that I know full well won't work.
Netflix Issue - bait-and-switch tactic
Hi I recently switched from Sky to Virgin due to a better deal they were offering. As part of my sign-up, I opted for Netflix Premium, but I’ve been placed on the Netflix Standard with Ads plan instead. The contract documents I received by email clearly state Netflix Premium, but when I checked the online version of the contract, it’s not mentioned. Has anyone else encountered this issue? Any advice on how to get it resolved? Feels like Virgin Media are playing the classic bait and switch tactic
Renewal - Netflix Premium
I see a few others on a similar subject but just want to learn if others have similar experience to me when chatting with their support team. I’ve been with VM for over 20 years (tv mega, broadband, sim, landline) and recently received my renewal notice for a 40% increase in monthly payments. Obviously I negotiated a reduction to around 8% above what I had been paying with upgrade to new software and remotes etc but had stated I wanted exact same package. My wife noticed our Netflix had been downgraded from Premium to Standard with ads without our knowledge. I complained to them via #150 that we had been misled but they told me that unfortunately VM could no longer offer the Premium service as this had to be done via Netflix and could only offer this basic device in their packages going forward.. is this happened to anyone else as obviously this results in an additional price increase should I have to subscribe to Premium on top of my VM renewal increase? I think this is a bit underhand of VM to do this without properly informing customers tbh.. thanks for any feedback. Cheers
