Netflix Issue - bait-and-switch tactic
Hi I recently switched from Sky to Virgin due to a better deal they were offering. As part of my sign-up, I opted for Netflix Premium, but I’ve been placed on the Netflix Standard with Ads plan instead. The contract documents I received by email clearly state Netflix Premium, but when I checked the online version of the contract, it’s not mentioned. Has anyone else encountered this issue? Any advice on how to get it resolved? Feels like Virgin Media are playing the classic bait and switch tactic
Renewal - Netflix Premium
I see a few others on a similar subject but just want to learn if others have similar experience to me when chatting with their support team. I’ve been with VM for over 20 years (tv mega, broadband, sim, landline) and recently received my renewal notice for a 40% increase in monthly payments. Obviously I negotiated a reduction to around 8% above what I had been paying with upgrade to new software and remotes etc but had stated I wanted exact same package. My wife noticed our Netflix had been downgraded from Premium to Standard with ads without our knowledge. I complained to them via #150 that we had been misled but they told me that unfortunately VM could no longer offer the Premium service as this had to be done via Netflix and could only offer this basic device in their packages going forward.. is this happened to anyone else as obviously this results in an additional price increase should I have to subscribe to Premium on top of my VM renewal increase? I think this is a bit underhand of VM to do this without properly informing customers tbh.. thanks for any feedback. Cheers
