Forum Discussion

Scottie_'s avatar
Scottie_
Joining in
29 days ago

Renewal - Netflix Premium

I see a few others on a similar subject but just want to learn if others have similar experience to me when chatting with their support team. I’ve been with VM for over 20 years (tv mega, broadband, sim, landline) and recently received my renewal notice for a 40% increase in monthly payments. Obviously I negotiated a reduction to around 8% above what I had been paying with upgrade to new software and remotes etc but had stated I wanted exact same package. My wife noticed our Netflix had been downgraded from Premium to Standard with ads without our knowledge. I complained to them via #150 that we had been misled but they told me that unfortunately VM could no longer offer the Premium service as this had to be done via Netflix and could only offer this basic device in their packages going forward.. is this happened to anyone else as obviously this results in an additional price increase should I have to subscribe to Premium on top of my VM renewal increase? I think this is a bit underhand of VM to do this without properly informing customers tbh.. thanks for any feedback. Cheers

Netflx
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    29 days ago

    Hi Scottie_ 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have faced with Netflix on your account. So that we can take a look into this we would need to bring you in for private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina