Apps Won't Stay Logged In
Hey, My 360 box will not save any login credentials for apps like ITVX, BBC iPlayer etc... my elderly dad loves watching things on these apps, particularly ITVX, and now that he can't he finds it very frustrating as do I. I have tried various ways to resolve this including: Turning the box off at the wall waiting at least 30 seconds and then turning it back on again. Turning the box off at the back, pressing the minus and plus keys separately and both together whilst turning the box back on again. Trying a factory reset. The box is never switched off or left on standby either, so this is not the issue. When I try the minus and plus keys methods then a download arrow icon is displayed and it appears to be downloading an update but with no installation bar at the bottom. When I try a factory reset the same arrow is displayed but this time an installation bar appears with a message to wait for installation to finish. However when the box finishes and I press the home button on the remote and I check settings it appears that no update firmware has been installed, it is always showing version 5.16. Regardless, nothing works and after signing into these apps it won't stay logged in for very long and I have to keep signing in all the time which I can't keep doing. I firmly believe that the box needs replacing or an engineer needs to come up and take a look for us to try and resolve the issue. Can someone please help me with this? Thank you.Solved554Views0likes9Comments
Error Message CS2401 appears when trying to load Apps
When trying to watch ITVX, Amazon Prime etc a message appears on the TV screen stating App store unavailable CS2401. I have switched the power supply off, checked cables etc but to no avail. Any advice appreciated, thank you 😊.Solved8.8KViews0likes2Comments
Just tried to watch ITVX box crashed and now will not turn on
9pm, just tried to watch ITVX, TV screen went pink, then black. Remote/TV box unresponsive, rebooting gets to welcome screen, then briefly "Please Wait" then nothing. Power light on box is red. As it's after 9pm. no support staff available.Solved1.1KViews0likes2Comments