Recently joined Virgin Media. Hub 5 keeps disconnecting. Not impressed.
I had my 1gb hub installed yesterday morning. Was fine for a few hours and then dropping and disconnecting began to happen, and is still happening now. It is extremely frustrating to deal with, especially considering resetting it does nothing and when I do, it takes a very very long time to reconnect. I had an engineer out this morning to inspect it, and of course there were zero issues when he did, but like a sick joke I've been dealing with this all day since he's left. The network isn't available when I scan for it. The white light will flash on and off randomly, and then sometimes disappear completely for long periods of time. Sometimes it may even flash a blue light. What the hell is happening? On top of this, I'm also having connectivity issues with both of your apps - My Virgin Media won't let me connect to services, and Virgin Connect won't let me browse my hub settings, and even says I must install the hub despite the fact that it is literally installed. To be honest, this is unacceptable. If the hub is the issue here, and it's a known issue, why is it acceptable to issue it for general use?Hub 5 started beeping at night
So upgraded to hub 5 about 2 weeks ago. Initially everything was fine - technically it still is other than 1 small issue, around midnight it starts beeping, 3 quick beeps in succession then stops for maybe 3 seconds then 3 beeps. This goes on and on. I don't know what time it stopped since I went to bed at 430am but it was still going then. It doesn't beep during the day - or I'd say it just needs resetting or something. It's only at night. The light stays solid white too so it's not a connection or update issue. Any ideas? The beeping is quite piercing though not overly loud it's very annoying.
Anyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5?
Hey everyone, I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still locked on SC-QAM, which I believe means it’s using DOCSIS 3.0 instead of 3.1. Just curious — is anyone else on Gig1 seeing the same thing? Or is your Hub 5 actually bonding to DOCSIS 3.1 (OFDM)? If you’ve managed to get 3.1 working properly, did you have to contact Virgin to push an update or reprovision your connection? Or did it just switch over automatically for you? Appreciate any insights. I’m just trying to make sure I’m getting the most out of the package and hardware. 😊 Thanks in advance!HUB 5 ISSUES
Hi There I am hoping somebody can help me. My Hub 5 has been pretty much faultless for the last 8 months. Really happy with it. That is until this past week. I'm unable to watch catch up or live tv shows via my Amazon fire stick. My xbox series X (connected via ethernet) also keeps getting moderate NAT with Upnp failures. I have tried the diagnostic tool via the hub 5 admin menu but that is pretty much useless. I have tried the virgin media app but it just tells me to restart my hub. I have tried multiple restarts. I have tried resetting back to factory default. The factory default works for about a day then its back to restarting or back to factory settings. Which now no longer resolves the issue. I have also tried disable channel optimisation. I am seriously disappointed with this Hub 5. I previously had the Hub 4 and for the entire 2 years i had it. There was never an issue with it. Probably the best router i ever had from virgin media. Please can somebody look into a replacement router for me. I'm at my wits end with it. The thought of taking a hammer to it has seriously crossed my mind Nothing is resolving my issues. Thanks Jess