Forum Discussion

Ash_Republic's avatar
Ash_Republic
Settling in
4 days ago

Recently joined Virgin Media. Hub 5 keeps disconnecting. Not impressed.

I had my 1gb hub installed yesterday morning. Was fine for a few hours and then dropping and disconnecting began to happen, and is still happening now. It is extremely frustrating to deal with, especially considering resetting it does nothing and when I do, it takes a very very long time to reconnect.

I had an engineer out this morning to inspect it, and of course there were zero issues when he did, but like a sick joke I've been dealing with this all day since he's left. The network isn't available when I scan for it. The white light will flash on and off randomly, and then sometimes disappear completely for long periods of time. Sometimes it may even flash a blue light. What the hell is happening?

On top of this, I'm also having connectivity issues with both of your apps - My Virgin Media won't let me connect to services, and Virgin Connect won't let me browse my hub settings, and even says I must install the hub despite the fact that it is literally installed. To be honest, this is unacceptable. If the hub is the issue here, and it's a known issue, why is it acceptable to issue it for general use?

disconnectingwifi
Five
Hub5 issues
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media hub
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4 Replies

    • Ash_Republic's avatar
      Ash_Republic
      Settling in
      3 days ago

      Do I need to actively be connected to my virgin WiFi for the BQM to be able to monitor the connection though? If so, I'm not sure that's going to be possible with the current instability I'm having. 

      Thanks for the reply btw.

      • legacy1's avatar
        legacy1
        Alessandro Volta
        3 days ago

        The BQM goes to the router in this case the hub anything wifi is not needed.

        VM know there wifi is not the best and they simply don't care the only good news is ethernet is more stable so I suggest if BQM shows good to look at getting a better wifi router with 1Gb ports or better and put hub in modem mode.