Forum Discussion

Jessical89's avatar
Jessical89
Tuning in
10 months ago

HUB 5 ISSUES

Hi There

 

I am hoping somebody can help me. My Hub 5 has been pretty much faultless for the last 8 months. Really happy with it. That is until this past week. I'm unable to watch catch up or live tv shows via my Amazon fire stick. My xbox series X (connected via ethernet) also keeps getting moderate NAT with Upnp failures.

 

I have tried the diagnostic tool via the hub 5 admin menu but that is pretty much useless. I have tried the virgin media app but it just tells me to restart my hub.

 

I have tried multiple restarts. I have tried resetting back to factory default. The factory default works for about a day then its back to restarting or back to factory settings. Which now no longer resolves the issue. I have also tried disable channel optimisation. 

I am seriously disappointed with this Hub 5. I previously had the Hub 4 and for the entire 2 years i had it. There was never an issue with it. Probably the best router i ever had from virgin media. 

 

Please can somebody look into a replacement router for me. I'm at my wits end with it. The thought of taking a hammer to it has seriously crossed my mind

Nothing is resolving my issues.

 

Thanks

Jess

  • I would also like to add that the router will assign all wifi to devices to 2.4ghz even with channel optimisation on.

    My phone randomly disconnects and says access point is full. So the hub isn't being very smart for a smart wifi router

  • Client62's avatar
    Client62
    Alessandro Volta

    Usually it is the Wi-Fi mobile / laptop that makes the choice of which band to use. This assumes that both bands are available from the VM Hub and both are accepting new connections.

    "access point is full" this suggests some kind of DHCP issue with the Hub 5.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    VM have fixed this problem if you get your own router with 1Gb ports and put hub in modem mode