Gig 1

3 Topics

Anyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5?
Hey everyone, I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still locked on SC-QAM, which I believe means it’s using DOCSIS 3.0 instead of 3.1. Just curious — is anyone else on Gig1 seeing the same thing? Or is your Hub 5 actually bonding to DOCSIS 3.1 (OFDM)? If you’ve managed to get 3.1 working properly, did you have to contact Virgin to push an update or reprovision your connection? Or did it just switch over automatically for you? Appreciate any insights. I’m just trying to make sure I’m getting the most out of the package and hardware. 😊 Thanks in advance!
sl1m_tc
26 days ago Place Networking and WiFi
75Views
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2Comments
Broadband upgrade problem
Two days ago via the website I upgraded my broadband to the Gig1 version but today I have received what I thought was the contract for the Gig1 but insteasd I have been given a new contract for the speed I aleady have. Can you tell me why this has happened? I only have broadband on its own and there was nothing to say I can't get it in the precontract forms I received so If the Gig1 is not available as a stand alone product then why was it available in the upgrades section for me to choose? Thank you.
Solved
JellyBelly2689
6 months ago Place Managing Your Account - Cable
85Views
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2Comments
Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? Thanks
Fkhan
7 months ago Place QuickStart, set up and connections
88Views
0likes
6Comments