Gig 1

2 Topics

Broadband upgrade problem
Two days ago via the website I upgraded my broadband to the Gig1 version but today I have received what I thought was the contract for the Gig1 but insteasd I have been given a new contract for the speed I aleady have. Can you tell me why this has happened? I only have broadband on its own and there was nothing to say I can't get it in the precontract forms I received so If the Gig1 is not available as a stand alone product then why was it available in the upgrades section for me to choose? Thank you.
Solved
JellyBelly2689
3 months ago Place Managing Your Account - Cable
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Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? Thanks
Fkhan
5 months ago Place QuickStart, set up and connections
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6Comments