Cheerio @blueyonder
That's me out. I'm giving up my @blueyonder email address after 3 decades. I have been very loyal to telewest and virgin media, bypassing competion offers year after year but, enough is enough. Price hike in April takes my bill to £190 per month in May. I can get the same package + free Disney and Netflix included for 57% less. When are VM going to realise that the card up their sleeve is their product. They would have everybody onboard if they benchmarked a package that was the same for new and existing customers. Everybody would be happy. Yes I had a discount when I joined benefitted for 2 years but since then, it's been the worry of changing that's kept me as a customer.
I would like to cancel both broadband and phone and port my phone number to a VOIP provider
After many years with Virgin I'm moving abroad and so I'd like to cancel all my services (broadband+ and phone) but I would also like to port my phone number to a VOIP provider so that I'll still be able to check on it from abroad in case someone calls me on that number (rare nowadays but who knows). What is the correct procedure to be able to do so? Reading other discussions it seems that I should just cancel the services and then, during the 30days notice period I should activate the portability request from the new VOIP provider. Is this right? Can anyone from Virgin confirm it? Unfortunately most other messages are from people moving to other UK providers but in my case I need to cancel the broadband for good. Many thanks, CharlieCancelling my account and moving to Sky Ultrafast Broadband questions.
In September my VM contract is up for renewal and I’m not expecting to get a good renewal offer going on recent posts in this forum. In previous years I have been held over a barrel because VM was the only way to get fast broadband and they knew that. This year Openreach have installed super fast broadband in my area and by taking out a contract with Sky who I have my TV with there is a good offer which I doubt VM will be willing to match. I know that I will need a new installation to my house but is the cable inside my house also different. My VM router is upstairs in the spare bedroom so I would want the Sky router wired in the same. Is there anyone on here that has gone down the same route, was it easy and is the connection and wi fi as good. Any other advice welcomed.Cancel direct debit to move broadband providers
Hi guys, my contract is ending at the end of this month and I have just compared broadband deals and can get a better deal at sky even when I lose my volt benefits. If I wait until after my 18 month contract to end can I just switch broadband providers without informing virgin? If so do I just cancel the direct debit because I am struggling to login to my virgin media account.Cancel in writing
So, I have reached the end of my contract and wrote to VM at the Reading address to cancel, however, I am still being charged! I can’t ever contact anyone in the App and when I try other methods of contact, certain screens will flag up saying that VM is sorry but experiencing problems so I therefore sent a letter in explaining why I had to cancel due to the cost almost trebling but nothing has cancelled?? Please help!
Cancelling broadband, TV and phone package out of contract
Hello, I wonder if you can help me! I have been trying to cancel my broadband, TV and phone service all day and have not been successful. I tried the phone and was cut off several times, then told the person couldn't transfer me to the cancellation team. When I asked to speak with their supervisor I was told they would never be available, then when I was asked to speak to the complaints team I was told Virgin Media didn't have a complaints department - something that is actually fraudulent information as it has a dedicated section on the Virgin Media website. I advised them that I had a hidden disability as advocated in the accessibility section of the website - I have a rare heart condition that is induced by stress giving me a high risk of cardiac arrest - to no avail. The customer service team ignored the information and continued to aggressively ask for GDPR information that is completely unnecessary for cancelling the services. I then tried the web chat and have been on hold currently for 4 hours. This is really not good enough and raises a number off issues with Ofcom and Trading standards, as well as breaking Virgin Media's own code of conduct. Please can you help me get the service cancelled? I am really concerned that the aggressive tactics of Virgin Media, actively avoiding booking a cancellation, could literally be the death of me! Something I never foresaw when I signed up for the services in good faith back in 2002! If someone can help me with the cancellation to avoid triggering my heart condition symptoms any more than they have been, it would be much appreciated. Thank you.Nightmare starting with Virgin how do I cancel?
I got phone calls of Virgin staff 2-3 times a day to sign up. Now The router package has arrived but I have no socket to fit it. Spent since 4pm on the the phone and live chat to get no where. Two hours of my live gone. The agent kept telling me I have to put in a password to cancel but I dont know the password Eventually I was disconnected and refused to put through a manager. All I am getting is horrible robot chat. How the hell do I speak to a human to cancel? This is no way on earth to support a customer. I want the router sent back and my life back. HORRIBLE HORRIBLE VIRGIN need to return to employing humans not bloddy robots