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davepassey's avatar
davepassey
Tuning in
2 years ago

Cancel direct debit to move broadband providers

Hi guys, my contract is ending at the end of this month and I have just compared broadband deals and can get a better deal at sky even when I lose my volt benefits.

If I wait until after my 18 month contract to end can I just switch broadband providers without informing virgin? If so do I just cancel the direct debit because I am struggling to login to my virgin media account.

Cancelling
change provider
direct debit

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi davepassey 

    You need to inform VM and give them 30 days cancellation notice. So it's best to contact them around 30 days before the end of your minimum term/discount ending.

    You can cancel by phone, letter,

    You can also cancel by online chat by clicking on the I want to cancel icon on the following page, and then clicking on the Chat to us online pop up page that opens (see screenshot)

    https://www.virginmedia.com/help/leaving