Cameronmoyce
6 months agoJoining in
Cannot cancel broadband
I was told by a sales agent my building was wired for Virgin Media and that other tenants in the building were using it.
Received the kit yesterday and the engineer came to install today. Lo and behold there is no Virgin Media line. And now they won’t allow me to cancel the account.
Please can someone help to cancel the account!
Next port of call is the telecommunications ombudsman.
Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110