Number of problems with my V6 box
Hello all! Just wondering if there is any way I could fix the following problems? When on delay I get to a point in the program and it just stops and forces you back to live TV. The streaming apps don't load a lot of the time. Icons don't load on the menu either, just a bunch of blank boxes. This is both app logos and channel logos. My streaming apps keep getting signed out which is annoying everytime I want to watch something Sometimes I get code cs2400. I have my router (also Virgin) quite close to the TV (due to location of plugs/connection box). The V6 is connected via ethernet so it shouldn't be an internet problem. On another note, when I first received my router the on light is orange rather than white. I looked it up and it says it's because it may be refurbished and reused item. My internet both wireless and ethernet work fine as far as I know. I tried connecting the V6 by WiFi instead of ethernet but nothing improved. I also tried turning everything off by the mains and left the plug out for the right amount of time. The box seemed to work for a bit but then went back to how it was. I don't know whether I've just got a dodgy V6 box that needs replacing or if there is anythingI could do?Can't log in to Sky Sports app via VM log in
Hi all, I'm posting on behalf of my stepdad who has had recurring issues with the Sky Sports app for about a week now. I've tried repeatedly to uninstall the app - remove its data and caches, to no avail. As someone quite comfortable with computers, I am truly baffled. The Virgin Media TV app works absolutely fine. I get up the Sky Sports app and go to watch live sports (tennis for example) and am immediately brought to the Sky sign in page where there is an option to log in with Virgin TV UK as he's done so in the past and instead get a hapless loading bar that never loads a thing. It's stopped my elderly stepdad from watching his beloved cricket and tennis anywhere that isn't the big TV in the family home. Any advice or tips (beyond the obvious) would be much appreciated as I'd really like to get this resolved for him ASAP. It's really important to him and therefore really important to me! CheersFlex / stream not allowing subscriptions to be added
I have recently joined Virgin and had a Flex stream box installed. My first impression is that I'm very happy with the box, it is proving to be alot quicker than BT. However, I'm unable to manage my Stream Box subscriptions so I can't add/remove any subscriptions to the box (Sky Sports or TNT Sports etyc). When I try doing it through the box, I just get an error message telling me there's a technical problem at the moment and it shows me a QR code that takes me to virginmedia.com/manage-stream. When I use this link and log in to my account, I can see that Stream is on my account but when I click on Manage, I get an error message again and I'm unable to add or remove anything. This has been going on for five days now. I've checked online and found quite a few posts on this forum about this so I'm not the only one having this problem. However, I haven't been able to find any solutions to this. I have raised the issue with the help line and they sent out an engineer to change the box but that didnt work. The engineer then spent an hour on the phone trying to resolve the issue but without any joy. Having looked through old streams on this community it would appear that the box / account hasnt been activated correctly, in a previous stream from 2022 it was suggested that someone from Virgin help team send a "hit" to the box and that activated it. However I can not get through again on the help desk to make that suggestion. Has anyone else had this issue recently? Does anyone have any ideas of how to approach this and how to fix it? Based on previous posts, calling VM seems pointless as customer service don't seem to know what a Stream Box is. Is anyone on this forum able to help?
