Forum Discussion

Aaront1992's avatar
Aaront1992
Joining in
9 months ago

Fury v usyk not working

I have just ordered the Fury v Usyk - Ring of Fire PPV but it is not working. I press the button that says "Watch Now" but it takes me through to a black screen with nothing displayed. 

  • NickTipps's avatar
    NickTipps
    On our wavelength

    I ordered the boxing for today during the week, the program supposedly started over 2 hours ago yet I have nothing on what claims to be the Pay-Per-View channel.

    Is there no designated Box Office channel number on Virgin Media either, as I can only get to the Box Office channel through the home page & scrolling down.

    I’ve been through every screen & Googled to try & find out where it is but can’t find anything. And yes, it does say I’ve ordered it.

    • jonnypne01's avatar
      jonnypne01
      Tuning in

      I’ve also ordered it and cannot watch it, have you resolved this issue? 

      • Thomas83's avatar
        Thomas83
        On our wavelength

        same? do you still get charged if you dont watch it 

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello NickTipps.

      Thanks for your post.

      Sorry to hear about the issues you had trying to find the way to order the fight.

      Did you manage to find and watch it okay without any picture issues?

      Gareth_L

  • Forgot to mention, I have tried turning the box off and on again with no change. Grateful for anyone's help or suggestions

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello Aaront1992.

      Thank you for bringing this to our attention.

      Apologies to see you were presented with a blank screen after purchasing the fight.

      Can I just ask if you were also able to view the event problem free?

      Gareth_L

  • Hello, I don't have a solution but I'm having the same problem, have you managed to sort this yet? Thanks. 

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello Ashleigh29.

      Thank you as well for popping on our community.

      Sorry you have had to,

      Would you be able to confirm you were able to view the fight okay?

      Gareth_L

  • I have the same issue. £25 for a blank and screen. I’m asking for a refund.

    • jonnypne01's avatar
      jonnypne01
      Tuning in

      No nothing I’ve contacted them via WhatsApp to cancel all package 

      • Thomas83's avatar
        Thomas83
        On our wavelength

        bought it over an hour ago and I just keep getting a error code w02, tried everything. can't contact virgin on the phone till they open Monday! how do you get a refund??

  • Yeah, same. Customer services are closed at 9pm. What a load of rubbish.

  • Same blank screen on the one box, works on my 2nd box

    • Thomas83's avatar
      Thomas83
      On our wavelength

      are people getting a error code or just blank screen? 🤔  all other channels work? sod it all have to listen to it on the radio! cracking service virgin media

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hi Junky.

      I'm so sorry you were not able to view the fight on your main box.

      When you were viewing this though the 2nd box was everything okay picture wise?

      Gareth_L