Thank you so much. I appreciate your help. Fingers crossed

Hi Megan  BT closed the account on 16 January  I really hope we retrieve and transfer it  Thank you for your support  

I asked to keep my BT number when I signed up to the Virgin contract. Today the new hub was installed but the landline number has not been transferred. This is a huge problem because I use that number for work.  BT have already deactivated my number....