TF1909
Dialled in
Joined 3 years ago
User Profile
User Widgets
Contributions
Can I talk to someone in UK?
I’ve had Virgin contact me I think from Phillipines to re-sign me on new contract - it has come through on virgin retention number. But It’s hard to understand the caller and they wanted my bank account details again - I’m reluctant to do this as I’ve also been told to email a non virgin email to give permission for my wife to be account holder. Can I speak to someone about this as I feel uneasy? Help21KViews0likes11CommentsWhich! Virgin worse customer service!!!
Time to pull your finger out - still waiting for pod issues to be resolved - was expecting a call as faults in my area?? https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-service-aQwVk5g0Tdc4568Views0likes4CommentsRe: Annual price change from April 2024
I think once any company from Virgin / Sky etc increase their prices to customers mid contract - the customers should be entitled to take out a new 18 month subscription at the new price - ie those who have signed up for cheaper deals should then be entitled to take out a new contract - as really the provider is changing the contract at that time!6KViews1like0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
I’ve downgraded to hub4 - speeds now over a gig and all linked to pods. No more ghost calls. I was told by engineer that the hub5 has a hardware error which will need to be fixed by manufacturer - no software would sort. You either need to downgrade or live with the ghost call error. My calls are important hence the downgrade. Other than that try a different phone until you find one that works. I don’t work for VM - but that’s your options. As I’ve said before why VM don’t release a company statement to say this and take some responsibility….it’s just crazy. People who are and have been affected should be due compensation and also put on priority list for hub6. I would like VM to comment on this?1.1KViews0likes8CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
I’ve done the same - speeds not so high but still good enough, around 850mb - no ghost calls since which is a great relief - like my engineer said the hardware is faulty - it’s either test phones to see which don’t give ghost calls with hub5 - if you can be bothered or change hub for now.1.2KViews0likes0Comments