PhilipF
Superfast
Joined 14 years ago
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Moving
We are moving, the property has previously installed VM services, VM, have booked an install as the box on the new house is damaged, so far so good. The CS person says that it needs a new modem, I have a hub 5 already also that probably ok, he then said I will have to return the three pods and go through the process to get new ones, he also said he would check and call back he did and confirmed the same. My main question is why? he said that the new connection will be FTTP, I cannot see any evidence of the different wall boxes in the street. I have two STB, and the hub all connected up via the pods and ethernet, when you connect the STB's via wifi it says ethernet is better and more stable. This a large house and I know wifi will be an issue so why take the pods back? why a new hub? is there really FTTP available, I assume this would need new external cabling.184Views0likes9CommentsWeb based email
Hi I am unable to access my virginmedia app or the email link, Outlook works fine. This on PC, Ipad and android phone. Chrome browser, tried on edge as well same issue. It just loops trying connect no error message, I am a current VM customer so not an issue with email. I read it might be a DNS issue, but not sure how to resolve hub 5 in modem mode.82Views0likes4CommentsRe: Never hear back from 3rd line support
Cant see your screen shot, are you logging on to the virgin media section of the sky app, little vm icon below the sky login. or I think you can delete your Sky devices and re-register them by using the TV GO app (I use a laptop), it's lot of messing about!! Log into the TV GO app, click your profile and choose Settings, then find Device Management near the top of the screen and click it, you should see an option Manage my Sky devices at the bottom of your listed Virgin devices so click that and log in to see your Sky devices. You can then delete any you don't need, I had all 6 slots used so deleted them all and ran the Sky Sports App on all the devices I wanted to register them on. This also depends on how many device changes you can use for the particular month you are in, it should tell you how many device chages you have available when you log in! Also bear in mind you can register 6 devices for Sky Sports but I think you can only watch it on 2 devices at the same time!847Views0likes0Comments- 307Views0likes1Comment