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PhilipF's avatar
PhilipF
Superfast
3 months ago

Moving

We are moving, the property has previously installed VM services, VM, have booked an install as the box on the new house is damaged, so far so good.

The CS person says that it needs a new modem, I have a hub 5 already also that probably ok, he then said I will have to return the three pods and go through the process to get new ones, he also said he would check and call back he did and confirmed the same.

My main question is why? he said that the new connection will be FTTP, I cannot see any evidence of the different wall boxes in the street. I have two STB, and the hub all connected up via the pods and ethernet, when you connect the STB's via wifi it says ethernet is better and more stable.

This a large house  and I know wifi will be an issue so why take the pods back? why a new hub?  is there really FTTP available, I assume this would need new external cabling.

9 Replies

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    • Beth_G's avatar
      Beth_G
      Icon for Forum Team rankForum Team
      3 months ago

      Hi PhilipF

      Thank you for your post.

      If you were moving to a FTTC area with hybrid fibre broadband, you wouldn't have needed a new Hub and would have been able to keep you Hub 5 however as the advisor has mentioned that you'll require a new Hub, it must be that you are moving to a FTTP area. In this case, we'd need to swap your Hub 5 for a Hub 5x so it is compatible with the new connection 😊

      In regards to the WiFi Pods you have, this may depend on the Pods you have currently. If you have our older Powerline Boosters, we no longer offer these so we'd need to swap them out for our newer WiFi Pods. If it's already the hexagonal WiFi Pods you have, we may need to replace this too to our Black WiFi Pods, which support speeds of over 600mbs.

      If you're not quite sure on what WiFi Pods you have currently, you can look here.

      • PhilipF's avatar
        PhilipF
        Superfast
        3 months ago

        Hi we are moving Wv39px to Wv39qu the pods are the white hexagonal pods. I have not noticed any new cable pull through in recent years. 

  • PhilipF's avatar
    PhilipF
    Superfast
    3 months ago

    We are moving Wv39px to Wv39qu is the new postcode FTTC or FTTP?

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi PhilipF 

      Check that postcode on our side shows it is HFC, which is Hybrid Fibre to the cabinet, or FTTC. 

      Please let us know if you've any further questions or concerns, we can provide general help and support via social media if needed.