ContributionsMost RecentMost LikesSolutionsRe: One touch swop OTS I have been unable to access my emails for more than 24 hours now. Customer service are useless and unable to help and seem more interested in selling me more services. At the moment I am uot of contract and subscribe to a package (broadband, TV and house phone). Is it possible to cancel my broadband contract with VM while still retaining TV and house phone. Perhaps someone can advise. Re: Cannot access my virgin media account I have two Virgin Email accounts which have been running for several years. I also have a HotMail account that I set up when I obtained my computer several years ago. I tend to use both accounts. I find now that I am unable to access my two Virgin Email addresses but can access the Hot Mail account. I spent over an hour on the phone trying to sort the problem out. I was told by the Virgin Rep that he would send a link to help to reconnect but it didn't work. What is going on? I'm still unable to access the VM accounts. Re: Compromised Emails No thanks. The reply was what I expected. I have started a new email address and use the original one to receive emails and billing from VM. Needless to say I have also changed my passwords. Re: Compromised Emails Many thanks Compromised Emails I have a blueyonder email account which I have had for many years. A few years ago the account was compromised resulting in Virgin temporily blocking the account. The account was receiving a huge number of spam and phishing emails. I started a new email address and changed all my passwords. Consequently this seems no longer to be a problem since I changed my email address although I still receive a dozen or so dodgy emails each week on the old blueyonder address. Is it possible to close down this old "blueyonder" account? The only emails I receive on this blueyonder address are from Virgin themselves (bills, account changes, etc). 360 box TV showing fault code M63. Unable to record tv programmes. Engineer called last Tuesday 18/2/25. Unable to fix stating fault was universal and they were waiting for spares from India. What is going on?