Forum Discussion

sturmason02's avatar
sturmason02
On our wavelength
31 days ago

360 box

TV showing fault code M63. Unable to record tv programmes. Engineer called last Tuesday 18/2/25. Unable to fix stating fault was universal and they were waiting for spares from India. What is going on?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    31 days ago

    Hi sturmason02,

    You've posted in the TV360 forum, however the error code M63 which is an account setup issue only relates to the tivo and V6 boxes and shouldn't affect the ability to watch or record programs.

    https://www.virginmedia.com/help/check/tv-error-codes/m63/start

    Have you/are you trying to migrate from a V6 box to the V360 interface?

    The TV360 box works on the Horizon operating system and comes with a new remote that includes a voice button. 

    If so it's possble that the systems are unable to process the regrade and you may need a replacement box and for 2nd or 3rd level support to manually update the systems.

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    27 days ago

    Hello sturmason02.

    Thanks for your post and welcome back to our community.

    Sorry to hear you're getting the M63 error. If the box hasn't already been replaced by an engineer's visit, then please let us know.

    Or if we can help with anything else, were only a message away.

    Gareth_L