danbottomburp
On our wavelength
Joined 4 years ago
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Broadband issue
My broadband has been horrific for months, had an engineer out who said it was fine, it's definitely not fine but what am I meant to say to an engineer who thinks their word is god? I need someone who can actually help to come out and fix This is gig1 service and it's all over the place I always set up a BQM as I cannot trust virgin and their "there's no faults showing our end" [Mod - Title edited for clarity]Shocking performance last few days
So last few days it's been disconnecting randomly for few minutes then comes back but today it's been truky shocking I've restarted the router and still same thing Here's my BQM Needs fixing please https://www.thinkbroadband.com/broadband/monitoring/quality/share/c353adaa3ded1841051ddacbc8bc931f13095fb1They've messed up my bill
So since I eventually got virgin to honour a deal I saw and they applied an ongoing discount my bill is completely wrong and I'm being overcharged or stolen from , either is applicable March bill £63 April bill £54 The correct amount should £39.99 a month How can they bill me like this ? It isnt even consistent for heavens sake Is this kind of incompetence grounds to leave my contract without penalty? I'm sick of this infuriating nonsense and there's no way I'm calling customer services , they just infuriate me even more with their broken English and lack of expertise I'm seriously gonna just cancel and inform them the reason why is because you haven't got a clue what you're doingI am flabagasted
How is it possible over a series of 11 messages guaranteeing me the price I would be charged that Virgin can still overcharge me ? We've agreed I'm would pay a certain amount and now my bill has been generated it way higher than agreed I even asked the customer service person to confirm it in two separate messages of the 11 it took to resolve Well I was promised the price in messages so Virgin don't have any dispute available to them They also told me my security info was wrong multiple times (it wasn't) They then called me a weird name (ledge) in one correspondence which I have no idea what they're talking about My impression is this person has the wrong account entirely Honestly the stress caused by Virgin and their terrible customer service department is not acceptable I'm NOT paying this latest bill, I want it changed to what was agreed and I want an person whose fluent in English and not some broken version to resolve this please With all due respect there's no point anyone who speaks that broken version contacting me as it won't get anywhere and will just waste my timeWhy why why does it have to be so broken?
I'm signed in online and looking at adding a package to my Flex The essentials package is showing as £8 a month I add it to my account and my new monthly bill goes to £60 a month I'm only paying £34.99 for internet and £5 a month for Flex In my days of school if we add all those figures together it gives a total of £48 a month not £60 Has mathematics changed now and I'm using an outdated system? Like seriously Virgin Media why does it have to be so broken ? I would call in but after previous experiences calling support I'd rather stick my hand in a biting ants nest and rest it there for 10 minutes When I go to subscriptions on the actual Flex box the same package shows up as £13.50 after 10% off Honestly should I just give up ?
