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danbottomburp's avatar
danbottomburp
On our wavelength
2 months ago

They've messed up my bill

So since I eventually got virgin to honour a deal I saw and they applied an ongoing discount my bill is completely wrong and I'm being overcharged or stolen from , either is applicable 

 

March bill £63

April bill £54

The correct amount should £39.99 a month 

How can they bill me like this ? It isnt even consistent for heavens sake 

Is this kind of incompetence grounds to leave my contract without penalty? 

I'm sick of this infuriating nonsense and there's no way I'm calling customer services , they just infuriate me even more with their broken English and lack of expertise 

I'm seriously gonna just cancel and inform them the reason why is because you haven't got a clue what you're doing 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Danbottomburp 👋 welcome back to the community! Thanks for posting. 

    Sorry to hear these concerns about your billing. 

    We'd need to take a look at the account to investigate what's happened here with the billing, and help get things resolved for you! (I will also ensure we get a complaint raised so there's a formal record of your feedback and experience.)
    Keep an eye on your Inbox 📩 in the top right corner of the page, for my PM offering support. We can then return to this public thread with updates when possible. 

    Thanks for your patience in the meantime! 🌞