Forum Discussion

danbottomburp's avatar
danbottomburp
On our wavelength
20 days ago

Why why why does it have to be so broken?

I'm signed in online and looking at adding a package to my Flex

The essentials package is showing as £8 a month 

I add it to my account and my new monthly bill goes to £60 a month 

I'm only paying £34.99 for internet and £5 a month for Flex 

In my days of school if we add all those figures together it gives a total of £48 a month not £60

Has mathematics changed now and I'm using an outdated system? 

Like seriously Virgin Media why does it have to be so broken ? 

I would call in but after previous experiences calling support I'd rather stick my hand in a biting ants nest and rest it there for 10 minutes 

When I go to subscriptions on the actual Flex box the same package shows up as £13.50 after 10% off 

Honestly should I just give up ? 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    20 days ago

    You have 14 days to cancel that change and revert to your old contract if needed.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    18 days ago

    Hi danbottomburp 👋.

    Thanks for reaching out to us sorry to hear of the issues that you are facing with your package. When first joining us you will be on a special promotion for new customers for the 18month discounted term of your contract, any changes that you make in that time can potentially knock a discount that does not qualify for that discount and increase the price. So that we can look into this further and get some clarity we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina