sjw211
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Re: Networking and WIFI Pods setup complaint
I hope you get it sorted. VM refused a swap for me from White to Black) after agreeing to do it when I signed a new 1Gbps contract. Unfortunately no help here either. They have the equipment available that would give me far better speeds around the house but aren't interested as I get more than 3% of the speed I pay for. Mind you, the internet has been on and off here (the area, 'engineers investigating') for 3 days now - but because it's not constant, again, there's no recourse. :(Re: Networking and WIFI Pods setup complaint
I feel your pain. VM make getting hold of pods as difficult as possible. Even if you pay for 1Gig connection, as long as you get 30Mb to the devices they don't seem to care. Swapping from white to black and actually being able to benefit from the better speeds and coverage isn't something they're interested in. The advice is usually to swap to modem mode and spend your own money getting decent speeds and coverage. But if you get problems it's not a supported setup and you need to switch back.Re: Not getting 1Gbps speeds on ethernet from router - but internal file transfers fine..
Notifications don't seem to be working lately, sorry for the delay in replying. I'm just wondering how reliable even the Samknows test is (but it doesn't explain why the speed supposedly reaching the router is fine). I rebooted in Safe mode with networking and did a couple of tests and got about 940+ so thought it would be a case of finding the App/service that was slowing it down and stopping/uninstalling. A reboot in normal mode then also gave me a nice quick speed (no change!) - but all subsequent ones slowed right down. @carl_pearce , I had already tried setting the autotuning level (and tweaked almost every setting on the NIC) - but my speed more than halved when setting the autotuninglevel to disabled and I had to reset it to normal (for info, for others reading, you can check yours with netsh interface tcp show global from a cmd prompt). I just did it again and my speed is around 120 on ethernet with it disabled @Cardiffman282 , I can get full 1Gbps speeds to the laptop from other devices (that all pass through the router) so my assumption is that the ports and cables are all good (all cat 6 or better). Randomly, I've just done five tests on the recommended site and got speeds the same as my first post - full speed to the router but about about 450 - 500 to the PC. I've then done two tests on the speedtest App... and got 850+ each time, which I'm fine with.. (interestingly, with the autotuninglevel set to disabled, even speedtest is around 120...) Thanks all for the help.Unable to get NTLWorld email through App today
Is there a known issue today (I see a few comments about issues over the last few days) with getting email via Apps etc. on phones/tablets? I know all about Apps having different, system generated passwords and this has worked fine for a long time. Today though, it just spins. As a backup, I can get it OK through a browser though.Not getting 1Gbps speeds on ethernet from router - but internal file transfers fine..
I recently upgraded from 350 to 1Gbps speeds and the old Hub 3 was swapped for a Hub 5. Samknows speedtest tells me my speeds to the Router are fine (which is what I'm paying for technically) - but ethernet internet speeds are nowhere near 1Gbps. I tried from my normal PC and laptop (that do go via an unmanaged switch) but I've now connected directly to the Hub and it's the same. I've played about with the network card settings but made no progress unfortuately. I can, however, copy files between various devices (PC-PC, PC-NAS etc.) and they run at around 115 MB/s which is great - and also suggests no issue with any settings or cables. First image showing a local file transfer happening on the left (up around the 1Gbps level) and then followed by when a Speedtest takes place: Samknows results: Any idea how the internet speeds to the PC's can be improved? The Speedtest briefly appears quite high but then plummets down to around 500Mbps (sometimes lower). I've tried different browsers too. Wi-Fi, even when right next to the router (on WiFi 6 device) is nowhere near 1Gbps either but I know that's a different thing - but if there is an issue with the router then even using my own equipment won't make any difference as it will still have the initial ethernet connection to the router - through which, as above, I can't get close to the speeds I was hoping for. I am connected to the 2.5Gbps port on the Hub.Re: Tearing my hair out, trying to swap white pods to black pods..
Thanks all, I understand that upgrading speed doesn't in itself necessarily increase speeds to the devices but in my case I knew the change from the old Hub 3 to the WiFi 6 enabled 5 would - and it has made quite a difference. However, I would imagine that anyone with a Hub 5 and 1Gbps connection, if they're going to be sent Pods, then they would be sent the black ones as they can at least theoretically support the speeds they're paying for. The white ones don't support them in theory or obviously in practice. I'm just trying to get the best speeds I can with the 'standard' equipment and when I upgraded I was told it was a simple process once the Hub arrived to have them swapped. I've run cables to where the Pods will go and this should give me massive improvements in WiFi speeds around the house if I can connect black pods to them so they use the wired backhaul.Re: Tearing my hair out, trying to swap white pods to black pods..
Thanks. I'm not looking to 'claim' under the minimum speed guarantee, just get speeds anywhere close the the speed I'm paying for. The black pods will enable this, the white ones that I have won't. Black pods will give me close to the speeds I'm paying for in the rooms they're in when I connect them to ethernet and use their wired backhaul ability.Tearing my hair out, trying to swap white pods to black pods..
I'm a Volt customer and just upgraded to 1Gbps connection as I need faster speeds around the house and the Hub 3 with white pods just wasn't cutting it. I was told I just need to 'Chat' once the Hub had arrived and it was all in my notes. General speeds with the Hub 5 seem much better - but the rooms I work in are still slow speeds - about 35 - 45Mbps when connected to the pods. I know the black pods support wired backhaul and I have cables available that I can connect them to. However, CS are saying I need to cancel the white pods, wait a few weeks and apply for black ones. Seriously? Is there anyone here able to help me here and swap my white pods for black ones? I'm so close to cancelling here, this seems crazy. Thanks.
