sjw211
29 days agoUp to speed
Tearing my hair out, trying to swap white pods to black pods..
I'm a Volt customer and just upgraded to 1Gbps connection as I need faster speeds around the house and the Hub 3 with white pods just wasn't cutting it. I was told I just need to 'Chat' once the Hub had arrived and it was all in my notes. General speeds with the Hub 5 seem much better - but the rooms I work in are still slow speeds - about 35 - 45Mbps when connected to the pods.
I know the black pods support wired backhaul and I have cables available that I can connect them to.
However, CS are saying I need to cancel the white pods, wait a few weeks and apply for black ones. Seriously?
Is there anyone here able to help me here and swap my white pods for black ones? I'm so close to cancelling here, this seems crazy.
Thanks.