frost2029
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remove add-on
Why is it impossible to remove an add-on. My contract currently has a 30 day rolling add-on for tnt sports and I'm looking to cancel that. Not possible to do this online or via the app. Tried the contact centre and so far 1 hour on call to them and 4 different departments all not able to remove tnt sports. It's a very simple request how can I remove an add-on I no longer want?remote replacement
Currently have a 360 box and remote, that lights up uses 3 aaa batteries which need replacing every 4 months. Is it possible to swap for a remote that doesn't light up and only uses 2 aa batteries. Seems I'm using a lot of batteries to have a feature of the remote lighting up which I don't need. I know some customers do have the remote I'd like which would save me a lot in batteries.Solved734Views0likes5CommentsRe: renewal deals
I've had a private message from someone who refuses to confirm any security details that they are actually from Virgin Media. And wants me to confirm a load of personal details that will give them access to my account. Really sounds like a scam. Who any company who refuses to verify that they are who they say they are really sound like scams. If you truly are from virgin media, you won't have in any issue proving it. Having a fancy forum signature and a profile picture does not prove you or who you say you are.1.5KViews0likes2Commentsrenewal deals
Looking to see what deals are available for me to change my package. Tried online but can't make any changes other than adding items to my package. Tried online chat but need to chat to advisor and they try whatsapp to let me know when they are free but never send whatsapp message so I'm not in the queue to chat to someone. Tried calling and was offered reduced services or increased services all at higher price than what I'm currently paying. Even a broadband only package for me is significantly more expensive then a new customer. I'm aware that new customers tend to get the best offers but is there anything for existing customers? All I can see is as an existing customer I'm paying for broadband 4 times the speed then what I need. A landline which I don't have/need or want. A tv package where I only watch 6 channels. I want to chat to Virgin to see how to save money so who can help me save money?1.7KViews0likes6Comments