Forum Discussion

frost2029's avatar
frost2029
Dialled in
4 months ago

renewal deals

Looking to see what deals are available for me to change my package. 

Tried online but can't make any changes other than adding items to my package. Tried online chat but need to chat to advisor and they try whatsapp to let me know when they are free but never send whatsapp message so I'm not in the queue to chat to someone. Tried calling and was offered reduced services or increased services all at higher price than what I'm currently paying. Even a broadband only package for me is significantly more expensive then a new customer. I'm aware that new customers tend to get the best offers but is there anything for existing customers?

All I can see is as an existing customer I'm paying for broadband 4 times the speed then what I need. A landline which I don't have/need or want. A tv package where I only watch 6 channels. I want to chat to Virgin to see how to save money so who can help me save money?

 

  • Sounds to me like VM is overkill for you and that a simple FTTC connection would be fine. 

    • frost2029's avatar
      frost2029
      Dialled in

      FTTC?

      The channels I watch I can get with nowtv for £12 per month. As a bonus there would be 0 adverts. I can't get through to virgin to chat about deals.

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi frost2029, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

        We're sorry to hear you're having an issue with speaking to the team to discuss your services and price. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

        I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,