ContributionsMost RecentMost LikesSolutionsRe: My 360 box keeps losing my recordings and app log-ins Update: Recordings and App log-in details are now being saved, however BBC iPlayer has failed a few times. I'll check again later and post details here, but I'm not hopeful that it will work. Re: My 360 box keeps losing my recordings and app log-ins I contacted VM directly and they sent an engineer today, who has replaced the box completely. As others have mentioned, it's a known fault with the hard drive. Hopefully this is now resolved! For reference, the engineer said that if a customer has upgraded to 360, but on an existing Tivo box, they're more likely to experience the issue, whereas if they start off with a new 360 box, then the issue is less likely to occur! Mine was a Tivo upgraded to 360! My 360 box keeps losing my recordings and app log-ins I've recently been moved over to 360 TV, but noticed that the box keeps losing my recordings. That's frustrating enough, but it also loses any sign-in details to the Apps I'm using, so I have to keep signing back in. I've had no end of issues with VM TV and broadband over the last year or so, and was on the verge of ditching VM until the broadband issue was resolved. Could this be the straw that breaks the camel's back? Please help asap! Re: Sound cutting out for a second repeatedly We don't have a soundbar... Re: Sound cutting out for a second repeatedly Yes, it happens with Virgin on Demand, streaming and recordings. It's not just live programmes. Re: Sound cutting out for a second repeatedly Search for "sound cutting out" and you'll see how many! Yes, it happens with all VOD, streaming and recorded programmes! Sound cutting out for a second repeatedly Like a number of other users, my sound keeps cutting out sporadically when watching live tv. I’ve changed the audio setting to “Dolby digital to pcm”. This has improved things slightly in that the sound doesn’t cut out quite so much, but it does still cut out. I also tried changing the video output format to 1080p, but this didn’t improve things. Programs now sound terrible with the audio change. Please help…