purpleivan
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Re: My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
For anyone coming across this thread, the issue is resolved now, as there is a credit being applied to my account which is a little larger (£10.50) than the wierd bill for the period after my contract ended. So, ended up being £10.50 in credit, which I guess will make it to my account fairly soon.1.3KViews0likes0CommentsRe: My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
As additional information, I have been out of a fixed term contract period for some time (my last one ended in December last year) and I didn't start a new fixed term, as I was buying a house in an area not served by Virgin Media, so there was no point in starting a new fixed term contract. Therefore, my liability to pay for service should have ended at the end of the 30 day notice period (21st April) for cancelling my service and not (as according to the most recent bill) up to 25th May.1.4KViews0likes0CommentsRe: My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
Hi John_GS The problematic bill isn't for for a period of advanced billing, as it's for a period that starts 6 days after my contact and service ends. I gave 30 days notice of ending my contract on 22nd March and this was recognised by Virgin Media as I have an email from the company, showing the contract end date as 21st April, so my being billed from 26th April to 25th May has to be be incorrect.1.5KViews0likes0CommentsMy contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
Hi I cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April to 25th March. As this period this new bill covers services for a period starting 5 days after my contract period ends, the bill is entirely in error. I tried calling the customer helpline (0345 454 1111) but all relevant options in relation to billing result a text message being sent to my phone with a link that doesn't help me and the call being ended. I would be grateful some help with this, as it seems to be impossible to have this dealt with over the phone. Thanks.Solved1.6KViews0likes8CommentsCan new account be set up where I live now, when I move, without disconnect/reconnect of line
Hi In the next few weeks I'll be moving to a part of the country where Virgin Media broadband is not available, so I will unfortunately have to end my cancel my connect. My connection is currently at my mother's place, where I've been staying while waiting for my house purchase to complete. As she is unhappy with her current broadband provider (NowTV), she has cancelled her contract with them and is looking for an alternative to sign up with and I'm wondering if it is possible for her to start a new contract with VM, to start the day that mine ends, so without a disconnection/reconnect period, or at least with minimal downtime if that is required. I'm currently out of contract with VM, as I knew at the time for renewal that I'd be moving in a few months, so there was no point in signing up to a contract only to break out of it a few months later. Does anyone know if it is possible to seamlessly switch between customer at the same address and additionally, if this is possible, will I need to return my VM Hub and my mother to recieve a new one, or can the same unit be used by a new customer. I understand that this would be an unusual arrangemment, so might not be accomodated by VM, but thought it worth asking if it could be.