My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
Hi
I cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April to 25th March.
As this period this new bill covers services for a period starting 5 days after my contract period ends, the bill is entirely in error. I tried calling the customer helpline (0345 454 1111) but all relevant options in relation to billing result a text message being sent to my phone with a link that doesn't help me and the call being ended.
I would be grateful some help with this, as it seems to be impossible to have this dealt with over the phone.
Thanks.
Hi purpleivan thanks for posting and welcome back to our community.
Sorry to hear of any concerns receiving a bill that covers the time period after your services are scheduled to disconnect. Please be assured that provided you do not either stop or delay the date of your cancellation, that any advance charges on that bill will be credited back to your Virgin Media account. So that I can offer you further reassurance, I would like to take a look at your account. I am going to send you a private message. Please keep an eye on your in the top right of your screen.
Regards
Lee_R