ContributionsMost RecentMost LikesSolutionsRe: Replacement super hub 3 configuring Thank you all for your comments...after taking the dog for a long walk to calm my frustration I logged into my hub again as per VM help "Changing the WiFi network name or password" Once I reached stage 3 I completely ignored the instructed steps regarding advanced settings,, went to Configure your WiFi network section and hey presto everything is up and running. Re: Replacement super hub 3 configuring Thank you but that has made no difference; security and wifi password still greyed out Replacement super hub 3 configuring I have just received a replacement Hub 3. I am trying to change the wifi network name and wifi password on the new hub to those from the old hub by using 192.168.0.1. All goes well until it gets to 5 GHz WiFi configuration. I can change the SSID but everything below that is greyed out. Is this normal and OK for me to go ahead? Please do not advise I use the Virgin Connect app I have spent the last hour trying to do that and it will not play ball. Thanks for any advice that is offered My landline is dead. I have run tests on help and support which tell me landline is fine but issues with broadband and TV both of which are working correctly. Have tried ringing from my mobile but cannot get through to talk to anyone. Can anybody out there from VM assist me via this forum. Thank you Re: No email since changing log in details as instructed by VM Yes it is virus free. No email since changing log in details as instructed by VM My ntlworld email account was hacked. In order to change my password I had to change login to gmail address. Then I set a password as instructed and can get into my webmail account without any problems but am not receiving any emails at all. I just sent myself a test message from my gmail address to ntlworld address only for it to be rejected with the following message The response from the remote server was: 554 5.2.0 MXIN602 Message contains Spam Content ;id=11S5sbN5tmi5T11S6sGp2C;sid=11S5sbN5tmi5T;mta=mx10-prd-nl1-vmo;dt=2024-04-28T12:08:10+02:00;ipsrc=209.85.219.177; I fail to see how "testing from Gmail " can be classed as spam. This ntlworld account has been on the blink for weeks I think ever since it was hacked. Please would someone from Virgin message me on this site as to how this can be sorted. I am at my wits end Now even this cannot be sent.... Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied. Re: Nothing going into email at all I have sent myself several messages today from my g mail account, Amazon and a friend have also emailed me. . All of them were forwarded to specified address but some of them have appeared in the inbox some haven't it seems to be totally random. Incidentally the one VM sent me to inform of your response went into junk box !! Re: Nothing going into email at all Thank you for more help than VM were. The auto forwarding had been switched off ( no idea when or how) but there were no new emails on my webmail. I reactivated auto forwarding which has worked from a forwarding point but despite ticking save a copy of the message this is not happening. Nothing going into email at all I haven't received any emails since 25th February Inbox or spam. Friends have sent me emails but they are nowhere . What has happened can anyone help me please ? Solved