ContributionsMost RecentMost LikesSolutionsRe: Issue with my works laptop/VPN Have you tried entering a IP address into DHCP and assigning it to laptop ,could be there or dns Re: Intermittent signal Laptop and gaming phone , full dropout only happened when I used 2.2gb port Re: All Recordings Have Disappeared AGAIN Keep happening to me too ,VM engineer told me it's when they do updates to the TV box removes it all ,ennoying Re: Intermittent signal First problem is the 1 gig is broken best is complain to CEO at get back to 500m , hub 5 seems to work best at factory settings , when I had 1 gig did that every day ,gaming was impossible,best this is reset with pin once reset turn off disconnect coxial cable turn on wait for light to turn red after few mins put coaxial back in but keep it factory reset ,also the channel optimization turn off leave rest Re: Critical error in Hub while in Modem Mode Make sure your not using 2gb port Re: Power Levels out of range? 1 gig is broken ,I had 1 gig for the 2 year contract and had lag slow speeds dropouts ,they wouldn't let me downgrade now contract ran out few weeks ago I've now downgrade to 500m and all problems gone ,IV just played black ops 6 and finished 21-9 before on 1gig would be 6-19 and camping because if I moved about they appear after me Re: One GIG internet getting intermittent useless speeds IV have 2 years on slow speeds lag and dropouts on 1 gig VM would let me downgrade ,when contract ran out few weeks ago I down graded to 500m and all problem gone away , I can now play call of duty again ,I gig is broken,that want to brag about speed and ignore qualty Re: Hub 5 keeps disconnecting Make sure 2.5gb port isn't used and try turning off smart connect in WiFi settings Re: High Ping and latency issues Hub5 Welcome to Virgin Media I've got a one gig service on Wi-Fi getting 500 latency of about three seconds,waiting for truespeed in Thornbury end of 25 then bye vm Re: Superhub 5 not fit for the job Part of the issue I found was the powerline adapter causing drop outs , and to speed up online gaming and reduce lag I put console cctv and virgin tv box in dhcp fixing ip address ,so far there's a massive improvement so I thing the dhcp auto setup isn't working properly on hub 5 for everyone