Ever since I've had the super hub 5. When I upgraded to the one gig? My internet intermittently cuts out every 5 minutes. My ping can be as high as 7 hundred, so the latency is horrendous. You have a full connection but no pages on the internet load up.
You need to superhub 4 but they won't let you have it., I've had a baked 20 engineers. None of them can sort it so to get it sorted may have to go to ofcom
Maybe you have a bad connection or high upstream demand in your area?
Share the Upstream / Downstream stats from the Hub 5, perhaps we can see an issue in that.
Also try https://www.samknows.com/realspeed/ run the Full Test & share the results.
Forum TeamHi jasondmorgan425
Welcome back to the community forums.
Sorry to hear you're having issues with your connections at this time.
We can see on the systems on our side that you've since been in touch and have a way forward arranged to resolve this. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed
Part of the issue I found was the powerline adapter causing drop outs , and to speed up online gaming and reduce lag I put console cctv and virgin tv box in dhcp fixing ip address ,so far there's a massive improvement so I thing the dhcp auto setup isn't working properly on hub 5 for everyone
Forum TeamHi jasondmorgan425,
Thank you for reaching back out and for sharing your findings and what has improved your connection, I am glad to hear this, if you do have any further issues, please do not hesitate to reach back out.
