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AnnKatFig's avatar
AnnKatFig
Tuning in
2 years ago
Solved

Installation issue - Virgin coax cables don't fit the hub

I have recently bought a property and moved my Virgin contract. Today I have tried to install it but found out the coax cable doesn't fit what I have.
I have attached pictures of what I have.External box

This is the external box.

What I believe to be where the virgin cables should go

I believe the cable should go on this one but unsure, confused by the cables shown in the next picture.

Everything that is on that wall

Not sure if should connect with the network cable...but I suspect not as in the previous house I had connected to the coax cable. Also, I believe the coax cable sticking out might be the tv one?

Looking for some guidance on how to proceed as I need to have internet asap to be able to work.
Thank you so much for your time.

Regards,
Ana

Coax cable
Connection
installation
virgin hub

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    The new quick start kits are a push fit.  Just try it and see.  If it works, it works.  There is no danger of damage. If it doesn't work, try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

    • AnnKatFig's avatar
      AnnKatFig
      Tuning in
      2 years ago

      Thank you so much Adduxi.

      I have tried to fit it in but the metal end is wider than the hole, so couldn't even push it in 😞
      I was wondering if that is the hub for Virgin, but I guess there is nothing else that could be...

      Thank you again!

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        It may also be the other cable with the "fitting" on the end.  The other cable looks to be cut?  If that is the VM cable, you would need a coupler to fit the quickstart end. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

        This coupler screws into the cable fitting, and the quickstart pushs onto the coupler.

        However, it may be best to ring the Preinstalls Team and explain you now need a manned install.