Forum Discussion

jasondmorgan425's avatar
jasondmorgan425
On our wavelength
9 months ago

Superhub 5 not fit for purpose

Would virgin let customers go back to hub 4

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    What is wrong with your Hub 5 because on current form I'd not let a Hub 4 darken my door step !

  • hub 4 isn't any better 

    i have it, 2.4 ghz wifi keeps crashing

    1 of my phones is moto e6 plus, because that phone can't connect to 5ghz wifi, i have to use the 2.4 ghz wifi, sometimes it can't find the 2.4 ghz because it has crashed 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Maybe the Wifi 6 element of the Hub 5 is not working with any older IoT the OP may have?  But there are other solutions rather than get a Hub 4.

  • Hi there jasondmorgan425 

    Thank you so much for your post and welcome to the community forums, it's great to have you back.

    I'm sorry to hear you are not enjoying the Hub 5, can I ask what issues you are facing? I'd love to help if I can.