gervinho
Tuning in
Joined 6 years ago
User Profile
User Widgets
Contributions
Re: Intermittent broadband
Hello, Coming back to give an update on this problem. When I first reported the issue a few months ago VM arranged for an engineer to come and investigate which they did. As is typical, at the time the engineer visited the internet was working ok, this is an intermittent issue after all. The engineer did some checks and said everything looks ok on his tests but he cannot escalate this to anyone unless he sees a problem when he's there. So there's basically been no change since then. I've just been putting up with this awful intermittent broadband for months but this last week has been particularly bad. Here is a link to my broadband quality meter: https://www.thinkbroadband.com/broadband/monitoring/quality/share/dfd38809a8cd2fda65fc3d1781aa5892d1536900 I also took some snapshots from my router logs when the internet times out: Any suggestions would be appreciated!Re: Intermittent broadband
Hmm ok so the uptime is currently showing as: 0day(s) 18h:6m:42s. That would mean the router last rebooted at around 2am, so it wouldnt have been caused by me. Does that mean the router crashed or something like that? You can see today's BQM graph shows that there were dropped packets at around 2am which would coincide with the above timings: I can run those tests you mentioned the next time packet loss happens.Intermittent broadband
Hi, I have been a VM broadband customer for many years. I am on the M350 broadband package. Over the past week I have had frequent internet dropouts spanning multiple days. Annoyingly this is happening intermittently which makes it harder to debug. There are no known broadband issues in my area. My internet can be working fine for a good few hours but suddenly I will have no internet bandwidth on my devices and I am unable to access any web pages. When this happens the connection drops for varying periods of time ranging from a few mins to sometimes as long as an hour. When I have no internet connection there doesn't appear to be any change in the status lights on the superhub. I have the superhub 5 which I upgraded to over 4 months ago and it's been working absolutely fine until last week. The superhub is running in router mode. I connect from multiple devices over wifi and there is no difference which device im using, the problem occurs on all of them. I have tried restarting the superhub many many times. Sometimes the internet comes back when the hub reboots but often it doesn't. When the internet is working I get very fast speeds: I setup a Think Broadband broadband quality monitor a few days ago. Below you can see some graphs over the past few days... Friday had no dropped packets: Saturday had some: This morning / overnight has been terrible: I would appreciate some help to try and understand what's going on here as it's been extremely disruptive especially when im working from home. Thanks in advance
