dropout

3 Topics

SYNC Timing Synchronization failure - Loss of Sync
Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting the same issue. called VM and the automated system said they needed to send a signal to the kit, did that and it rebooted everything. still same issue. Network Log: Time Priority Description 22/06/2020 10:35:56 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/06/2020 10:35:56 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/06/2020 09:00:45 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/06/2020 06:41:17 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 23:10:52 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 18:03:14 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 17:58:32 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 17:28:4 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 15:40:31 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 09:14:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 09:13:50 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 08:22:22 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 21/06/2020 00:39:48 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2020 21:58:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2020 21:58:27 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2020 21:57:0 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2020 21:18:8 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/06/2020 21:16:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Solved
Bill_Carson
10 months ago Place Networking and WiFi
33KViews
0likes
102Comments
Frequent and disruptive internet drop-outs
Greetings, I have been a Virgin Media customer for almost a year now and the entire time I don't believe I have been receiving anything like the service that I'm paying for. I've had frequent and relentless drops in connection, practically daily, for weeks at a time. the drops last from anywhere between 2 minutes and half an hour. Hours spent on the phone to technical support in god-knows-where has yielded zero improvement and were a waste of my time. These mainly consisted of the operator on the other end just running tests on my connection. Which at the time of the call (when the internet was working again) unsurprisingly showed that the internet was, in fact, working. Detective work that I could do myself, frankly. These problems are impacting me in the form of an annoyance but are affecting my partners ability to do her job. Countless meeting abruptly ended for an unknown period of time is taking its toll. I would like to know why this keeps happening.
Ziggywiththeeye
2 years ago Place Networking and WiFi
599Views
0likes
4Comments
Multiple Internet losses daily, up to 30 x 4 min
I get up to 30 "Internet not available" sessions of around four minutes each time. I have used short and long resets, no change. Reduced the devices, no change. It's almost better to hot-spot my phone than use this now. Had an engineer booked yesterday, that magically cancelled and was booked today. If I'm in and they fail to show, do I get £25? I'm at the point of needing this contract cancelled. It's 1Gig, Hub5, but it's appalling. I have to work from home and it can't hold a connection long enough to Teams or keep connected to central files, it compromises my security system and I have no idea what to try next!
adamgale1966
2 years ago Place Networking and WiFi
633Views
0likes
5Comments