ContributionsMost RecentMost LikesSolutionsRe: No install now for new Virgin Media 360 remote Hi I am still hanging around in the PM waiting for a response . I am not sure what to do next . Can someone please advise . Re: No install now for new Virgin Media 360 remote There was a delay with your message getting through on pm . I have been on standby but you have disappeared .is the contact finished or should I continue to wait Re: No install now for new Virgin Media 360 remote When I select the upgrade 360 option it takes me through the process, I proceed until Iagreeto Ts&Cs, add my pin then it says “ we couldn’t process your order”. It has a bar code to scan and an error code. Presumably I can’t proceed because I have already ordered and been sent a Virgin 360 remote . Ima wondering whether the TiVo box is too old and is not compatible with the remote . It is pretty ancient . Re: No install now for new Virgin Media 360 remote So I switch off at plug then go through the start up , use old VM remote toget to Home Screen , Apps and Games, Apps and this is the screen . With Upgrade Now but no Install Now . I have repeated the process numerous times with same result . Thanks No install now for new Virgin Media 360 remote I have turned tv box on and off numerous times but each time I switch tv back on I have the upgrade to 360 button but not the install now on the home/ Apps and Games ? Where do I go from here ? Add BLUEYONDER email to VMEmail I had 2 emails in my VMEmail Account but then was unable to access email 2 It randomly disappeared . I have had several gos at reading it but VMEmail does not recognise the password and asks me to configure manually . I do this with the imap and smtp settings on the VMweb page but it won't accept them and just gets stuck. I have had two tries at using the chatline but it has not solved the problem . the first time I lost the chat window and the 2nd the VM assistant changed the email and password for my main VMaccount which had no affect on the Email account and did not help me to add the Blueyonder email into the account . it did not help because when I tried to sign in it requested I change the log in email to a non VM . s so I am a days time poorer and in the same position I was before I started . I just want to add an extra Blueyonder email account into VMEmail . why is it so difficult!! I haven't even embarked on how to read it into the Mail App ( presumably with the App generated password) is Virgin making it deliberately difficult to do anything with VM Mail . And don't get me started on these stupid verification pictures .Why Why Why do I have to select fire hydrants , motorbikes, buses bridges and stairs over 20 times on the trot . and why are the images so appalling . come on Virgin Media . are you a reputable high tech company or a ramshackle outfit that gives little account of its customers . BLUEYONDER WHAT IS HAPPENING I had my Blueyonder opening in Mail App then it suddenly asked for password and stopped working so I deleted it . For well over 6 months I have been trying to readd it to both Virgin webmail and Mail to no avail . I am now at a loss what to do . I have tried everything I can think but nothing works . Can’t add blueyonder to mail app I can’t add Blueyonder to Mail App.I have tried adding my Blueyonder email to the emails in my Virginmedia webmail account . I have tried generating a new app password in VM webmail and trying to add email in Apple email settings . It is so frustrating . Why is It so difficult to add ? Other emails are straightforward Re: Change of Emails from Blueyonder. blueyonder is still on my iPad but not my iPhone . When I logged into my MAC it asked for the password . I generated a new 3rd party app in VM but could not get it to accept . It said the same as with the phone above . Ie no password inputted for blueyonder . Why o why is it so complicated ! Re: Change of Emails from Blueyonder. Thank you . I already had a non Virgin Email for my VM account sign in so I can log in to the main account . My third party email client app was showing “ network issues” specifically with blueyonder . I tried to fix by generating and changing the Third party Virgin app many times without success so I deleted blueyonder and tried to add using the “ other “ option . I put in the name , user password ( third party generated VM) and the email name . It kept telling me that no password was provided and to add it in mail settings ( which is what I was trying to do . I have tried many different variations without success .