Forum Discussion

jamesBond1's avatar
jamesBond1
On our wavelength
26 days ago

No install now for new Virgin Media 360 remote

I have turned tv box on and off numerous times but each time I switch tv back on I have the upgrade to 360 button but not the install now on the home/ Apps and Games ? Where do I go from here ? 

  • Having the same problem here. Received remote today.

  • Hi jamesBond1 đź‘‹

    Welcome to our Community Forums and thanks for your post.

    Are you able to send us a screenshot of what you see?

    Do you get any other error messages?

    • jamesBond1's avatar
      jamesBond1
      On our wavelength

      So I switch off at plug then go through the start up , use old VM remote toget to Home Screen , Apps and Games, Apps and this is the screen . 

      With Upgrade Now but no Install Now . I have repeated the process numerous times with same result . Thanks 

      • Tom_W1's avatar
        Tom_W1
        Forum Team

        Hi jamesBond1 sorry to hear this is still ongoing for you.

        When selecting the Upgrade Now option, does it just repeat the process or does anything new appear? 

  • jamesBond1's avatar
    jamesBond1
    On our wavelength

    Hi I am still hanging around in the PM waiting for a response . I am not sure what to do next . Can someone please advise .